Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to timomallzhang@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Absolutely! Feel free to contact us at timomallzhang@gmail.com, or initiate a conversation with us using the Chat feature located at the bottom right corner of our website. Our team is dedicated to assisting you whenever you need us.
Returns are accepted only for unopened packages with the safety seal intact and within 14 days after delivery. You will receive a full refund or store credits for your next purchase. Returns are paid by the customer.
We aim to ensure a satisfied experience with your ncx purchase. If you're not satisfied, please contact us at timomallzhang@gmail.com for a 20% discount on your next purchase.
We accept all Payments by PayPal, Visa, Mastercard, and American Express.
Currently we can only offer one standard shipping option. We offer free shipping for ALL orders in United States and Australia and UK
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.
We allow cancellation and order changes within 24 hours of placing your order.
If you request order cancellation within 24 hours, we will refund the entire amount of the order.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order (REFUNDS Will Be Given Out within 72 Hours).